FAQ

When did DD start?

It started in 2017

How long does the battery last?

More than 4 years but still depends on how the owner takes care of the unit

What payment options are available?

BDO, METROBANK AND HOME CREDIT for installment

BDO

6 months 5% interest

Metrobank

6 months 8%
9 months 10%
12 months 13%

Other Credit Cards

straight payment +3%

Home Credit

+ 20%

What are the requirements to avail of the Home Credit options?

Download a home credit app to get acn account and when the application is already approved, they can go to the shop. Need to present 2-3 valid Id's and minimum downpayment (30% of the unit price).

Which areas do you deliver?

We deliver within the Metro and nearby places like Bulacan.

Do you COD?

We have cash on delivery payments.

The delivery fee of the logistic company + 30% (for return trip) is shouldered by the customer.

How long will I have to wait before I get my order?

We have a same day delivery as long as the order is finalized before 6:00 pm. Otherwise, it will be processed the next business day.

Do you offer home services?

We do not offer home services at the moment.

Do you also provide services to other brands?

At the moment, we are exclusive to DD users.

Where do you check the battery status?

Always look at the voltage and not on the bars to get accurate data.

Where is your store located?

You can check us via

Waze: Double D Hitech (Main Branch)

Waze: Double D Hitech (UST Manila branch)

How long is the battery lifespan?

4-5 years

What is your contact number?

+639451203628 or (02) 7340881

What are your business hours?

You can visit us from 10:00am to 7:00pm

Who can they look for enquiries?

You can reach out to Ms. Anna

How long is the validity of the warranty?

Limited warranty is good for 6 months since date of purchase.

What are covered by warranty?

6 months limited warranty covers the motor hub, battery,controller/computer box, and throttle meter as long as with no human error; otherwise warranty is voided.

What is the IP Rating of the electric scooters?

to be confirmed IP56/55

Are the units waterproof?

All units are splash proof but not waterproof. Can be used during drizzles but during rains. Can be used on wet roads but not on flooded roads.

How often do you offer preventive maintenance service?

We offer PMS every 2,500 kilometers mileage.

DD PMS includes:

full check up
replacement/tightening of bolts and nuts
replacement of front and rear bearings
cleaning/removing motor hub rust and dirt
body repaint
scratch/dent removal
unit reconditioning

How long will the unit last for?

With regular PMS and regular updates of consumables like wheels, brake pads, and the like; it may last up to 10 years. This still depends though on the usage and maintenance.

Can I take my scooter in trains, buses, and airplanes?

Scooters are not allowed in airplanes but can be transported in trains and buses.

Can I ride my electric scooter on sidewalks?

Sidewalks are intended for passersby so we advise we use it accordingly. Best if the unit is folded to prevent accidents and inconvenience to other people.